Return & Exchange Policy

Dear Customer,

You can return or exchange your newly purchased product within 14 days if purchased from the website and 7 days if purchased from the showroom, from the date of purchase or the date of delivery (for home delivery products), provided it is unused and in its original condition, with the original invoice/electronic receipt, and according to the following terms and conditions.

Return & Exchange Policy:

Product Condition: The product is in its original packaging, sealed, and unopened.

• Return and exchange are accepted for all products (except excluded products).

The product is not working due to a manufacturing defect.

• Return and exchange are accepted for all products (except CDs, code cards, and inks).

• The original box, information booklet, and all other accessories must be returned, along with any gifts, gift cards, or offers included with the purchased product.

Payment Refund Duration and Method:

• Refunds will be processed using the same payment method used for the purchase.

• Credit card refunds might take 7 to 14 working days to be processed, depending on the customer’s bank.

Excluded Products:

We apologize, but returns or exchanges are not accepted for the following cases:

• The product has been used.

• The product has been installed.

• Products that are broken or defective due to misuse (e.g., fractures, scratches, misuse)

• Games and computer software.

• Digital Gift cards and vouchers.

• Services that include software or codes for computers or mobiles.

For used/pre-owned Items:

only refund if has any problem within warranty.

*In Case if need to Return the product(s) which you
have purchased within 3 days of receiving the product,
you can request a return/refund considering the
exclusions mentioned below,

Exclusions:-
Computers, Gaming Consoles and Mobiles are not subject to any return, replacement, unless found defective within 15 Days.
Item(s) should be still in original packed conditions with all accessories

General Terms:

• Products purchased through an installment program cannot be returned. They can only be exchanged for other products of the same value or higher.

• For bundle offers, the customer must return the full set, not just part of it, with the products in their original condition.

• Customers will be charged for delivery fees when returning a product received through home delivery, unless the product had a manufacturing defect as determined by the technical team.

• If included gifts are used, the product cannot be returned or exchanged.